Today we’d like to introduce you to Kathryn Hancock.
Hi Kathryn , we’re thrilled to have a chance to learn your story today. So, before we get into specifics, maybe you can briefly walk us through how you got to where you are today?
Matcha IT Solutions was built on a simple idea: businesses should not have to worry about their technology. They should have a trusted partner who understands their needs, solves problems before they become bigger ones, and helps them use technology to move their business forward.
Originally founded as SorWil Technology Solutions in April 2023, the company started with a vision of providing dependable, personalized IT support to businesses. As the company grew, so did its team, services, and vision. In February 2026, SorWil officially became Matcha IT Solutions, creating a fresh identity for a company that was already growing and evolving.
While the name changed, the people, experience, and commitment to customers remained the same.
Today, Matcha IT provides a full range of technology solutions, including managed IT services, cybersecurity, network and server management, data backup and protection, disaster recovery, infrastructure support, structured cabling, conference room technology, device repairs, and 24/7 IT support.
But Matcha IT is about more than simply fixing computers or responding when something goes wrong. The company believes good IT support should be proactive, personal, and built around the individual needs of each business.
That philosophy is at the heart of Matcha IT’s new motto: A Better Blend of IT Support.
The word “blend” represents what Matcha IT brings together for its customers: technology, expertise, security, communication, and genuine relationships. Every business has different technology needs, and Matcha IT works to create the right combination of services and support for each customer.
The company also believes that great technology should feel less complicated. Instead of leaving business owners and employees to figure out IT on their own, Matcha IT works alongside them to make technology easier to understand, easier to manage, and more secure.
As the company continues to grow, its focus remains on people. Matcha IT is proud to be a local business that supports other local businesses and invests in the communities where its team and customers live and work.
The future for Matcha IT is about continuing to grow without losing what made us as a company successful in the first place: relationships, responsiveness, and a genuine commitment to helping customers succeed.
Matcha IT Solutions is more than an IT company. It is a technology partner committed to creating A Better Blend of IT Support for every business it serves.
Can you talk to us a bit about the challenges and lessons you’ve learned along the way. Looking back would you say it’s been easy or smooth in retrospect?
Oh man, as a small business the list can go on. But here are a few,
Changing our name and brand identity
One of our biggest challenges was transitioning from SorWil Technology Solutions to Matcha IT Solutions. We had already built recognition and relationships under the SorWil name, so changing it meant educating our existing customers and the community that, while the name and branding were changing, the people and commitment behind the company were still there.
Building brand recognition from the ground up
As a relatively young company, we have had to work hard to establish ourselves in a competitive IT industry. We are not just competing with other local IT companies, but with large national providers that have significantly larger marketing budgets and resources.
Growing while staying personal
Growth is exciting, but it can also create challenges. As our customer base and team grow, we have to make sure we don’t lose the personal relationships and responsive service that helped us get here in the first place.
Finding and retaining the right people
IT is a constantly changing industry, and finding people with the right technical skills who also fit our culture can be challenging. We have learned that building a strong team is just as important as building strong technology solutions.
Keeping up with rapidly changing technology
Technology changes almost daily. Cybersecurity threats evolve, software changes, AI is transforming the industry, and businesses have constantly changing technology needs. Staying educated and making sure our customers are protected requires continuous learning and investment.
Can you tell our readers more about what you do and what you think sets you apart from others?
As the Senior Social Media Marketing Director for Matcha IT Solutions, my role is to tell our story and help people understand that IT is about so much more than computers. I manage our social media, marketing, brand presence, content, and community outreach, while working closely with our owners, Dustin, Trustyn, and Joe, to make sure the story we are telling reflects who we are as a company.
Matcha IT specializes in managed IT services and technology solutions for businesses. That includes cybersecurity, network and server management, data backup and protection, disaster recovery, infrastructure support, structured cabling, conference room technology, device repair, and 24/7 IT support. Essentially, we help businesses take IT off their plate so they can focus on running their business.
What I think makes Matcha IT special is the people behind it. Dustin, Trustyn, and Joe have built a company that is focused on relationships just as much as technology. We don’t want to be the IT company that only hears from a customer when something breaks. We want to be the partner businesses can call, trust, and rely on as they grow.
I am also proud of the way we have become involved in our community. We aren’t just interested in selling IT services. We want to support the businesses, organizations, and people around us. As the person responsible for much of our marketing and community presence, that is something I care deeply about.
What sets us apart is our approach. Technology can be overwhelming, especially for a business owner who has a hundred other things to worry about. We work to make IT understandable, approachable, and personal. We listen to what our customers actually need rather than trying to force everyone into the same solution. We truly care about YOU.
Alright, so to wrap up, is there anything else you’d like to share with us?
We would love to invite local businesses and community members to get to know our team, follow along with what we’re doing, and reach out if we can be a resource. Whether you need a computer repair, phone fix, tablet fix or repair, speaker installation, website design, were here for anything that involves tech not just managed services. You can find us at 360 Santa Fe St. Leavenworth, KS 66048.
Contact Info:
- Website: https://www.matcha-it.com
- Facebook: https://www.facebook.com/SorWilTech
- Other: https://www.tiktok.com/@matchaitsolutions
